Question 1

Are samples free of charge?

Accepted Answer

Sample cost depends on the product type, the color matching complexity, and the shipping terms. Indicate your request in the RFQ message and we will share the cost terms.

Question 2

Can I order a trial quantity before a full container?

Accepted Answer

Trial quantities can be discussed before a full-container order. Add the trial quantity, target grade, and color matching needs to the RFQ message so we can review feasibility.

Question 3

Do you provide FDA / RoHS / REACH / SGS documents?

Accepted Answer

FDA, RoHS, REACH, and SGS documents are available per product and jurisdiction. Request the certificates relevant to your use case in the RFQ message so we can confirm what is on file for the grade and destination you need.

Question 4

How is masterbatch handled for food-contact applications?

Accepted Answer

Food-contact applications require product-specific documents. We strongly recommend requesting the relevant certificates before using any masterbatch in food packaging, and confirming with your converter's compliance team.

Question 5

How do you control color consistency (ΔE tolerance)?

Accepted Answer

Color tolerance is confirmed with the sample, the agreed color reference, the base resin, and the test method. Share these in the RFQ message and we will propose a tolerance protocol for your use case.

Question 6

What shipping terms (FOB / CIF / EXW) do you offer?

Accepted Answer

Shipping terms and trade-lane coverage are confirmed case by case. Indicate your destination port and preferred Incoterms in the RFQ message so we can share an indicative shipping plan.

Question 7

What base resins can your masterbatch be added to?

Accepted Answer

Base-resin compatibility depends on the product grade and the end use. Share your target resin, processing route, and any regulatory requirement in the RFQ message so we can recommend a compatible grade.

Question 8

What documents are included with a shipment?

Accepted Answer

TDS, COA, and MSDS availability depends on the shipment, the grade, and the destination. Documents can be requested per case via the RFQ message before the order is confirmed.

Question 9

What is masterbatch?

Accepted Answer

Masterbatch is a concentrated blend of pigments, additives, or both, compounded into a carrier resin. It is let down into the base polymer during processing to deliver color or function at a precise dosage.

Question 10

What is the lead time for samples?

Accepted Answer

Sample lead time depends on the product, the color matching complexity, and the destination. Confirm the sample request with your RFQ and we will share an indicative timeline.

Question 11

What is your minimum order quantity (MOQ)?

Accepted Answer

Minimum order quantities depend on product grade, base resin, and color matching. Please share your target grade and quantity in the RFQ for confirmation.

Frequently Asked Questions

Order & MOQ

What is your minimum order quantity (MOQ)?

Can I order a trial quantity before a full container?

Sample & Lead Time

What is the lead time for samples?

Are samples free of charge?

Certification & Compliance